Last updated: 1 March 2026
This policy explains how Guide Sicily collects and uses personal data when you visit guidesicily.com, send a booking request or contact us. Please read it together with our Terms & Conditions.
1. Who we are
The data controller is Guide Sicily, Via Roma 10, 96100 Syracuse (SR), Italy, email info@guidesicily.com.
2. Data we collect
We only collect the data you give us or that is needed to run the website:
• name, email, phone number and the message you send with our forms;
• booking requests: tour, date, number of people, pickup point and notes;
• shop orders and accounts: billing and shipping address, products ordered and payment method;
• technical data such as IP address, browser and pages visited, kept in server logs.
3. Why we use your data
We use your data to:
• answer your questions and handle booking requests;
• send the newsletter, only if you subscribed (you can unsubscribe at any time);
• keep the website secure and fix errors;
• meet our legal and tax obligations.
4. Legal basis
We process data to take steps at your request before a contract (booking requests), on the basis of your consent (newsletter), to comply with legal obligations and for our legitimate interest in keeping the website secure.
5. How long we keep it
Messages and booking requests are kept for up to 24 months, accounting data for the period required by Italian law, newsletter data until you unsubscribe.
6. Who we share it with
We share data only with providers that help us run the service (hosting, email) and, for confirmed bookings, with the local guides and drivers involved. We never sell your data.
7. Cookies
The website uses technical cookies needed to work. Embedded maps and videos may set cookies of their providers when you open them.
8. Your rights
You can ask to access, correct or delete your data, limit or object to its use and receive a copy of it, by writing to info@guidesicily.com. You can also lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).
