Terms & Conditions

Last updated: 1 March 2026

These terms apply to the use of guidesicily.com and to the tours, transfers, rentals and stays requested through it. By sending a request you accept them.

1. About Guide Sicily

Guide Sicily organises guided tours and excursions in eastern Sicily and helps travellers book transfers, car rentals and stays with selected local partners.

2. Booking requests

Booking on this website is a request, not a payment:

• you choose the service, the date and the number of people and send the request;

• we check availability and confirm by email, usually within a few hours;

• the booking is final only after our written confirmation.

3. Prices and payment

Prices are in euro and include VAT. Unless stated otherwise, you pay on the day of the service or by bank transfer after our confirmation. Services of partners may have their own payment terms, shown in the confirmation.

4. Cancellations and changes

• Day tours: free cancellation up to 24 hours before the start;

• private tours and transfers: free cancellation up to 48 hours before;

• multi-day trips, rentals and stays: the conditions written in the confirmation apply.

We may cancel a tour for bad weather, safety reasons or too few participants: in this case we offer another date or a full refund of any amount paid.

5. Shop orders

Products bought in our online shop are paid by bank transfer or at pickup in our Ortigia office: there is no online card payment.

• Orders are shipped in Italy within 3 working days from payment, or can be collected at our office;

• you can withdraw from the purchase within 14 days of delivery without giving a reason, by writing to info@guidesicily.com; food products that are opened or perishable cannot be returned;

• wine is sold only to customers aged 18 or over.

6. During the tour

Please arrive at the meeting point on time, follow the instructions of the guide and tell us in advance about allergies, reduced mobility or other needs. Some tours have a minimum age or require a good fitness level, as shown on the tour page.

7. Liability

Guide Sicily is responsible for the services it provides directly. Services of partners (hotels, rental companies, boat operators) are provided under their own responsibility and conditions.